
Escuela INVEX
Authored by Capacitacion CDMX
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Professional Development
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30 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
¿Qué es un Call Center?
Es un centro de atención telefónica que se encargará de interactuar con clientes actuales y potenciales, ofreciendo atención de calidad y generando experiencias positivas.
Es una herramienta de trabajo que nos ayuda a marcar a los clientes para ofrecerles un producto o servicio.
Es una aplicación telefónica con la que hacemos llamadas para contactar con clientes potenciales.
2.
OPEN ENDED QUESTION
3 mins • 1 pt
Escribe 3 funciones de un Call Center.
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3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuáles son las llamadas salientes?
Inbound: resuelve dudas y problemas del cliente.
Outbound: hace llamadas para generar leads y cerrar ventas.
Contact center: emplea una gestión integrada por SMS, correos y más.
4.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cuál es la diferencia entre habilidades blandas y duras?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué es la escucha activa?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cuáles son los elementos de la comunicación?
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7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuáles son los tipos de comunicación que existe?
Verbal y no verbal.
emisor, receptor, mensaje, canal, código, ruidos, retroalimentación, contexto.
Verbal y no verbal, colectiva, visual, digital o virtual, publicitaria, individual.
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