Business Communication Revision

Below are the examples of spoken communication, EXCEPT

• Radio

• Speeches

• Voicemail

• Newspapers

Anwar Ibrahim will be delivering his political campaign at a government building in Putrajaya next week. What type of communication will Anwar Ibrahim deliver?

• Mass communication

• Public communication

• Group communication

• Interpersonal communication

Which of the following is NOT the essential component of communication?

• Sound

• Source

• Feedback

• Interference

Which of the following is the CORRECT order of stages involved in the listening process?

• Hearing, evaluating, responding, understanding

• Responding, evaluating, understanding, hearing

• Hearing, understanding, evaluating, responding

• Understanding, hearing, evaluating, responding

What happens if you misinterpret the speaker’s words?

• Leads to positivity

• Leads to misunderstanding

• Leads to self-improvement

• Leads to effective communication

Why is it encouraged to talk and interrupt less during a conversation?

• To be judgmental

• To show no interest

• To concentrate on another issue

• To improve level of understanding

How should your email be when you are scheduling a meeting?

• Long and direct

• Short and direct

• Long and quick

• Short and quick

Why jargons and technical terms are more common in email messages than in business letters?

• It looks formal

• It is preferred by the company

• It shows positive attitudes to the audience

• It saves time for audience who understands the intent

Why do you need to provide a useful subject line?

• To be respectful

• To maintain the correct tone

• To act as a future reference

• To ensure the message is delivered

Which type of tone should a writer possess when writing a good news message?

• Neutral

• Excited

• Positive

• Negative