Work Control Measures Quiz

What is the first step in the control process?

• Monitoring performance

• Establishing targets

• Taking corrective action

• Training workers

Which of the following is NOT a piece of information needed to evaluate daily operations?

• The amount of revenue earned

• The number of staff on duty

• The number of guests checked in

• The number of rooms let

What does 'work control' primarily involve?

• Increasing guest satisfaction

• Reducing operational costs

• Training and supervising workers

• Limiting employee hours

What is the purpose of verification in work control?

• To reduce operational costs

• To ensure records are accurate

• To enhance guest experience

• To increase employee productivity

Which department is NOT involved in the verification process?

• Maintenance

• Reception

• Housekeeping

• Cashier

What is a common error that can occur in manual systems?

• Incorrect room rates

• Overcharging guests

• Neglecting to post meal vouchers

• Understaffing the front office

What is the main purpose of the night audit?

• To manage staff schedules

• To ensure accounts are correct

• To check room cleanliness

• To prepare breakfast for guests

What is one of the main features of cash control?

• Cash must be kept in an open drawer

• All cash received must be recorded

• Cash should be counted weekly

• Cashiers should share their codes

What does a discrepancies report help to identify?

• Guest complaints

• Errors in room assignments

• Staff performance issues

• Revenue losses

Which of the following is a benefit of computerized control systems?

• Elimination of common errors

• Increased manual entry

• Higher operational costs

• More complex record-keeping