RCI Inbound Sales - day 25

Attempt to save the booking by offering alternatives to cancellation, for example, an alterante sail date.

• Cancellation prevention
• Offer relevant booking enhancement
• Sales technique

Offered to protect the guest and the agency from paying these charges due to an unexpected cancellation.

• Waivers
• Royal Caribbean Travel Protection
• Goodwill

The guest called in to cancel one of guest under a Quad occupancy and non refundable deposit promotion. What will happen to the deposit of the cancelled guest?

• Deposit will be applied to the balance
• Deposit will be forfeited
• Full refund will be issued

The guest called in to update one of the names because it was mispelled. What is the correct process?

• Cancel the old name by putting CX and then add the correct name
• Replace the name of the mispelled guest
• Contact RSS

What will you advise if the guest request a name change with multiple guests on a booking?

• One of the original guests names must remain during the life of the booking.
• We can cancel and add all the names of the guest taking over the booking
• Name changes may be made on a booking as long as the final manifest has NOT been sent.

Bookings hold the deposit as penalty if cancelled on or prior to final payment date.

• NRD Bookings
• Double Occupancy Bookings
• Air2Sea Bookings

Best Price Guarantee is applicable up to 48 hours after creating the booking.

• True
• False

How long do we advise the refund will take?

• 7 to 10 business days
• 14 business days
• 21 business days

Guest prepaid the gratuites and called to cancel the reservation five days to sailing, Guest will receive a refund of

• Gratuities
• Taxes and Fees
• No refund

Accounting code for payment adjustment

• ADJ
• PYT
• OVP