Listening Skills Quiz

Listening in a one-on-one conversation should be about ___?

• Judging the speaker's emotions

• Ignoring distractions

• Taking an interest in another person

• Interrupting the speaker

What should you do before starting a conversation to ensure good listening?

• Keep your phone on the table

• Wear headphones

• Turn on the TV

• Remove distractions

What is a recommended way to show understanding during a conversation?

• Interrupting to ask questions

• Summarizing what you just heard

• Planning your response while the speaker talks

• Nodding without listening

Why is it not productive for a listener to plan their response while a speaker is talking?

• The listener is not remaining present in the conversation.

• The listener might miss details of what is being said.

• 
  The listener may be displaying a lack of interest in the speaker's thoughts.

• All of the above.

What should you do if you lose focus during a conversation?

• Ask the speaker to repeat what you missed

• Start planning your response

• Change the subject

• Ignore it and continue

What is a common misconception about listening?

• It fosters open-mindedness

• It can improve relationships

• It is the same as agreeing

• It requires active engagement

How can silence be beneficial in a conversation?

• It shows disinterest

• It allows time to formulate a response

• It makes the speaker uncomfortable

• It indicates you want to end the conversation

What is one effect of feeling heard in the workplace?

• Less trust among employees

• Less favorable perceptions of managers

• Experience less burnout

• Decreased job satisfaction

What is a key feature of high-quality listening?

• Avoiding body language

• Judging the speaker's emotions

• Attentiveness conveying understanding

• Only asking closed questions

What should you avoid doing while someone is speaking?

• Summarizing their points

• Planning your response

• Nodding to show understanding

• Asking open-ended questions