Trouble Logging in TDS Email Accounts

What flowlist would we use if the customer sees a 403 or 404 error message when trying to log into their TDS email account?

• RPCS

• Mail Client

• 400 Series Flowlist

• Password Reset Flowlist

Which application would we use to verify that the customer's email is enabled?

• CST

• UTS

• BXE

• CSG

Which flowlist would we use if the customer is getting an account temporarily locked error message?

• RPCS

• Trouble logging in

• Password Reset Flowlist

• Email Client

What is the name of the TDS Website?

• RPCS.com

• Hellotds.com

• Customersupport.com

What do we do if the customer tries accessing an @none.net email address?

• Browse to Hellotds.com

• Browse to the Create, Change, or Remove Email Address flowlist

• Browse to Customer support tool

• Browse to Trouble logging in flowlist