Interpersonal Skills

What is the importance of creating trust in a team setting?

• It enhances communication and collaboration.

• It reduces the need for leadership.

• It increases competition among team members.

• It eliminates the need for team meetings.

Negotiation skills contribute to effective teamwork by:

• Improving communication and understanding among team members

• Creating conflicts and misunderstandings

• Focusing solely on individual goals

• Reducing collaboration and cooperation

The role of persuasion techniques in delivering customer service is to:

• Enhance customer satisfaction

• Increase product prices

• Reduce service quality

• Limit customer interaction

Influencing skills are necessary for working effectively in a team because:

• They help in building trust and rapport.

• They are not important in a team setting.

• They only benefit individual work.

• They are only useful for leaders.

Problem-solving skills can enhance team performance by:

• Improving communication among team members

• Increasing the number of team meetings

• Focusing solely on individual achievements

• Reducing the need for collaboration

What does it mean if you trust someone?

• You believe they are honest and sincere.

• You believe they will harm you.

• You believe they are dishonest.

If you trust someone to do something, what do you believe?

• They will fail to do it

• They will do it

• They will ask for help

• They will ignore it

If you trust someone's judgement or advice, what do you believe about it?

• It is reliable.

• It is questionable.

• It is irrelevant.

• It is outdated.

What is negotiating?

• A process where one party wins

• When two or more parties are trying to reach a mutually beneficial decision

• A method to avoid decision making

• A way to enforce rules

Why is negotiating important?

• It shows you are willing to be flexible and collaborative when working in your team

• It allows you to avoid conflicts

• It helps you to dominate discussions

• It is not important