Understanding Conflict Resolution Techniques

Which of the following is a common technique used in conflict resolution to ensure all parties feel heard?

• Avoidance

• Active Listening

• Competition

• Ignoring

What is the primary goal of conflict resolution?

• To win the argument

• To find a peaceful solution

• To prove who is right

• To avoid the issue

Which conflict resolution technique involves finding a middle ground where both parties give up something?

• Collaboration

• Compromise

• Competition

• Avoidance

In conflict resolution, what does the term "collaboration" mean?

• Working together to find a win-win solution

• One party giving in to the other

• Avoiding the conflict altogether

• Arguing until one side wins

Which of the following is NOT a step in the conflict resolution process?

• Identifying the problem

• Blaming the other party

• Generating solutions

• Evaluating solutions

What is the role of a mediator in conflict resolution?

• To take sides in the conflict

• To facilitate communication between parties

• To decide the outcome of the conflict

• To ignore the conflict

Which conflict resolution style is characterized by a high concern for self and a low concern for others?

• Competing

• Accommodating

• Avoiding

• Collaborating

What is the first step in resolving a conflict?

• Generating solutions

• Identifying the problem

• Evaluating solutions

• Implementing the solution

Which technique involves one party giving in to the wishes of another?

• Competing

• Accommodating

• Collaborating

• Avoiding

What is the main disadvantage of using avoidance as a conflict resolution technique?

• It resolves the conflict quickly

• It can lead to unresolved issues

• It strengthens relationships

• It encourages open communication