AQA GCSE Business Unit 3 Operations Quiz

What does TQM stand for?

• Total Quality Management

• Total Quantity Management

• Technical Quality Management

• Total Quick Management

Logistics is...

• The process of managing the flow of goods

• The act of customer service

• A method of lean production

• A type of job production

Which of the following is a method of lean production?

• Just in Time

• Mass Production

• Batch Production

• Job Production

What is E-commerce?

• A logistics strategy

• A type of customer service

• Buying and selling goods online

• A method of quality control

Total quality management relies on...

• Outsourcing production

• High levels of stock

• Employee cooperation and commitment

• Customer feedback

An advantage of job production is...

• Low production costs

• High customer satisfaction

• Fast production times

• Standardized products

What is specialistion of labour?

• Higher skills

• Workers get better at their job and become more efficient

• Cost per unit increases

What is the primary goal of lean production?

• To increase inventory levels

• To reduce waste and improve efficiency

• To expand product lines

• To increase employee turnover

Which of the following is a benefit of specialization of labor?

• Decreased worker satisfaction

• Increased production speed

• Higher training costs

• Reduced product quality

What is a key characteristic of job production?

• High volume and low variety

• Low volume and high variety

• Standardized products

• Automated processes