Which of the following is a key component of effective communication in customer service?

Mastering Customer Service Communication

Quiz
•
Performing Arts
•
12th Grade
•
Easy

Mark Parkhouse
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Speaking loudly to ensure the customer hears you
Active listening to understand the customer's needs
Using technical jargon to sound knowledgeable
Interrupting the customer to save time
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary purpose of using open-ended questions in customer service?
To limit the customer's response
To gather detailed information from the customer
To confuse the customer
To end the conversation quickly
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of non-verbal communication?
Writing an email
Nodding in agreement
Speaking on the phone
Sending a text message
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is empathy important in customer service communication?
It allows the service representative to manipulate the customer
It helps in understanding and addressing the customer's feelings
It makes the conversation more formal
It reduces the need for active listening
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the benefit of using positive language in customer service?
It makes the customer feel more valued and respected
It shortens the conversation
It allows the representative to avoid the customer's questions
It makes the representative appear more authoritative
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a barrier to effective communication in customer service?
Clear and concise messaging
Cultural differences
Active listening
Empathy
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can a customer service representative ensure clarity in their communication?
By using complex vocabulary
By speaking quickly
By using simple and straightforward language
By avoiding eye contact
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