Mastering Customer Service Communication

Mastering Customer Service Communication

12th Grade

10 Qs

quiz-placeholder

Similar activities

BFCA- The Market Environment

BFCA- The Market Environment

12th Grade - University

7 Qs

Understanding Customer Satisfaction in Sports

Understanding Customer Satisfaction in Sports

12th Grade

15 Qs

Customer Communication Skills Quiz

Customer Communication Skills Quiz

12th Grade

15 Qs

STRONG THESIS STATEMENT

STRONG THESIS STATEMENT

10th Grade - University

12 Qs

Stage Lighting

Stage Lighting

9th - 12th Grade

15 Qs

Audio Video Basics Review 2

Audio Video Basics Review 2

10th - 12th Grade

12 Qs

Theatre Production 2 (Quiz #5)

Theatre Production 2 (Quiz #5)

9th - 12th Grade

10 Qs

Music Technology in the Rehearsal Quiz

Music Technology in the Rehearsal Quiz

9th - 12th Grade

8 Qs

Mastering Customer Service Communication

Mastering Customer Service Communication

Assessment

Quiz

Performing Arts

12th Grade

Easy

Created by

Mark Parkhouse

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key component of effective communication in customer service?

Speaking loudly to ensure the customer hears you

Active listening to understand the customer's needs

Using technical jargon to sound knowledgeable

Interrupting the customer to save time

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of using open-ended questions in customer service?

To limit the customer's response

To gather detailed information from the customer

To confuse the customer

To end the conversation quickly

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of non-verbal communication?

Writing an email

Nodding in agreement

Speaking on the phone

Sending a text message

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is empathy important in customer service communication?

It allows the service representative to manipulate the customer

It helps in understanding and addressing the customer's feelings

It makes the conversation more formal

It reduces the need for active listening

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the benefit of using positive language in customer service?

It makes the customer feel more valued and respected

It shortens the conversation

It allows the representative to avoid the customer's questions

It makes the representative appear more authoritative

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a barrier to effective communication in customer service?

Clear and concise messaging

Cultural differences

Active listening

Empathy

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can a customer service representative ensure clarity in their communication?

By using complex vocabulary

By speaking quickly

By using simple and straightforward language

By avoiding eye contact

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?