Mastering Workplace Communication

What is the main advantage of face-to-face meetings compared to online meetings?

• Greater flexibility

• More personal interaction

• Better technical support

• Easier to reschedule

Which of the following is a key consideration when conducting an online meeting?

• Body language is easily visible

• Ensuring participants have stable internet connections

• Using paper-based agendas

• Handshakes are more important

In a hybrid meeting, which of the following is important to maintain professionalism?

• Focus only on in-person attendees

• Avoid using any formal agenda

• Ensure both online and in-person attendees are equally engaged

• Hold frequent breaks for in-person participants only

Which of the following is not a form of workplace communication?

• Verbal communication

• Written communication

• Visual communication

• Informal communication

What is an example of non-verbal communication in the workplace?

• Sending an email

• Making a presentation

• Maintaining eye contact

• Conducting a meeting

Which type of communication is considered formal in a workplace setting?

• Casual conversation by the coffee machine

• Official memos sent by email

• Office gossip

• Private messages on social media

Upward communication in the workplace refers to:

• Communication from managers to employees

• Communication between peers

• Communication from employees to supervisors

• Communication through the grapevine

Which type of workplace communication is most likely to occur in lateral communication?

• Between a supervisor and a subordinate

• Between employees of the same department

• Between different levels of management

• Between a customer and a company

What is grapevine communication?

• Officially distributed communication

• Informal communication channels

• Direct orders from managers

• Written communication in emails

Diagonal communication refers to:

• Communication between different levels of hierarchy and different departments

• Communication within the same department

• Communication between two managers of equal rank

• Communication from top to bottom only