Organizational Culture Quiz

What is organizational culture?

• A system of shared assumptions, values, and beliefs

• The process of hiring employees

• The process of training employees

• The process of evaluating employee performance

Why is organizational culture important?

• It dictates employee behavior

• It has no impact on employee behavior

• It only affects the top management

• It is irrelevant to organizational performance

What are the three levels of organizational culture?

• Assumptions, values, artifacts

• Policies, procedures, rules

• Goals, strategies, objectives

• Mission, vision, values

Innovative cultures are characterized by:

• Flexibility and adaptability

• Rigidity and stability

• High formalization and centralization

• Low flexibility and decentralization

Aggressive cultures value:

• Competitiveness and outperforming competitors

• Teamwork and collaboration

• Stability and predictability

• Flexibility and adaptability

Outcome-oriented cultures emphasize:

• Achievement, results, and action

• Stability and predictability

• Teamwork and collaboration

• Flexibility and adaptability

People-oriented cultures value:

• Fairness, supportiveness, and respect for individual rights

• Competitiveness and outperforming competitors

• Stability and predictability

• Flexibility and adaptability

Service culture is characterized by:

• Training employees to serve customers well and empowering them to resolve customer problems

• Competitiveness and outperforming competitors

• Stability and predictability

• Flexibility and adaptability

Safety culture is important in:

• Safety-sensitive jobs such as logging, aircraft piloting, and steel working

• Office jobs with low risk

• Creative industries like advertising

• Retail jobs with customer interaction

Lewin’s three-stage process of change includes:

• Unfreezing, changing, refreezing

• Planning, executing, evaluating

• Analyzing, designing, implementing

• Initiating, developing, closing