Service culture is characterized by:

Training employees to serve customers well and empowering them to resolve customer problems

Safety culture is important in:

Safety-sensitive jobs such as logging, aircraft piloting, and steel working

Creative industries like advertising

Retail jobs with customer interaction

Unfreezing, changing, refreezing

Planning, executing, evaluating

Analyzing, designing, implementing

Initiating, developing, closing

The feelings people have toward their job

The emotional attachment people have toward the company they work for

The degree to which a person's values match those of the organization

The degree to which a person's skills match the job demands

The emotional attachment people have toward the company they work for

The feelings people have toward their job

The degree to which a person's values match those of the organization

The degree to which a person's skills match the job demands

An unwritten understanding about what the employee will bring to the work environment and what the company will provide in exchange

A written agreement about what the employee will bring to the work environment and what the company will provide in exchange

A legal document outlining the responsibilities of the employee and employer

A formal contract signed by both the employee and employer

Voluntary behaviors employees perform to help others and benefit the organization

The performance level on factors included in the job description

An employee leaving an organization

Voluntary behaviors employees perform to help others and benefit the organization

An employee leaving an organization

The performance level on factors included in the job description

Organizational citizenship behaviors

An employee leaving an organization

Voluntary behaviors employees perform to help others and benefit the organization

The performance level on factors included in the job description

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

A process of training employees

A process of evaluating employee performance