
Performance Management- 12020 U2
Authored by Teresita Rodriguez
English
Professional Development
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a task typically performed by a customer service representative?
Answering customer inquiries
Processing payments
Conducting product development
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one common job-related function of a salesperson in a retail environment?
Managing financial accounts
Providing product demonstrations
Designing marketing strategies
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do rotating shifts typically impact workers' productivity?
They always improve productivity.
They can disrupt circadian rhythms, affecting productivity and well-being.
They have no impact on productivity.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a challenge of flexible work schedules for employers?
Increased employee satisfaction
Difficulty in managing team collaboration
Enhanced work-life balance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is workplace health and safety important?
It can lead to higher profit margins.
It ensures a safe working environment, reducing accidents and injuries.
It is only a legal requirement.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are performance metrics?
Tools used to recruit employees
Standards used to evaluate employee performance
Methods for promoting employees
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can recognition and rewards affect an employee's motivation?
They can demotivate employees.
They have no effect on motivation.
They can enhance motivation and productivity.
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