Performance Management- 12020 U2

Which of the following is NOT a task typically performed by a customer service representative?

• Answering customer inquiries

• Processing payments

• Conducting product development

What is one common job-related function of a salesperson in a retail environment?

• Managing financial accounts

• Providing product demonstrations

• Designing marketing strategies

How do rotating shifts typically impact workers' productivity?

• They always improve productivity.

• They can disrupt circadian rhythms, affecting productivity and well-being.

• They have no impact on productivity.

Which of the following is a challenge of flexible work schedules for employers?

• Increased employee satisfaction

• Difficulty in managing team collaboration

• Enhanced work-life balance

Why is workplace health and safety important?

• It can lead to higher profit margins.

• It ensures a safe working environment, reducing accidents and injuries.

• It is only a legal requirement.

What are performance metrics?

• Tools used to recruit employees

• Standards used to evaluate employee performance

• Methods for promoting employees

How can recognition and rewards affect an employee's motivation?

• They can demotivate employees.

• They have no effect on motivation.

• They can enhance motivation and productivity.

What is one effective way to evaluate an employee's performance?

• Ignoring performance issues

• Regularly providing constructive feedback

• Focusing solely on sales numbers

Which of the following is an example of a non-monetary incentive?

• Health insurance

• Extra vacation days

• Annual bonuses

How can flexible schedules improve employee retention?

• By increasing job dissatisfaction

• By allowing better work-life balance

• By limiting employee autonomy