REVISION CHAPTER 4

Following are purposes of business communication EXCEPT

• CONTROL

• BALANCING NEEDS AND GOALS

• FUNCTIONAL

• MOTIVATION

This is a traditional business with sales, marketing, customer service, etc. Which organization structure refers to this statement?

• DIVISIONAL

• FUNCTIONAL

• MATRIX

• NONE OF THE ABOVE

Which characteristics of organization structure refer to specify (in writing),

procedures, rules, and responsibilities for the individual

employees, organizational units, groups, teams, and the organization

as a whole

• FORMALIZATION

• COMPLEXITY

• CENTRALIZATION

• DECENTRALIZATION

The organizational structures often have several individuals responsible for making

business decisions and running the business. This statement refers to which organization structure characteristics?

• FORMALIZATION

• COMPLEXITY

• CENTRALIZATION

• DECENTRALIZATION

The flow of information and messages from a higher

level inside an organization to a lower one. This refer to which channel?

• DOWNWARD

• UPWARD

• LATERAL

• DIAGONAL

Often comes in response to

downwardly communicated requests for information,

opinions, or actions. The example refers to which formal channel?

• DOWNWARD

• UPWARD

• LATERAL

• DIAGONAL

Which network refers to the information flows either up or down the line. Here each person

gets the information from his immediate superior and then passes it

to their immediate subordinates.

The pattern refers to which network?

This informal network refers to the message that is passed on randomly without direction or method.

it is the effect of a multi-layer hierarchy and a combination of horizontal and vertical flow of communication.