Search Header Logo

Quality Assurance Quiz

Authored by Audrey Dalanon

Computers

12th Grade

Quality Assurance Quiz
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a practice of reviewing and analyzing customer conversations?

Quality Control

Quality Assurance

Over quality

Equality

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the metric is when the customer calls resolved on the first contact, without needing a follow-up?

AHT

FCR

CSAT

ACW

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the metrics measures how satisfied customers are with the service?

AHT

FCR

CSAT

ACW

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the metrics measures the average time a rep spends on follow-up tasks after a call has ended?

AHT

FCR

CSAT

ACW

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does NPS stands for?

Net Promo Service

Net Promo Scores

Net Promoter Service

Net Promoter Scores

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following metrics measures clarity of communication and active listening skills?

Compliance

Professionalism

Accuracy

Communication

7.

OPEN ENDED QUESTION

3 mins • 3 pts

Enumerate the 3 Main Assessments for QA.

Evaluate responses using AI:

OFF

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?