Partial II_ Technical II

What should Moises do if she doesn't know where a cable goes?

• a) Disconnect all cables.

• b) Consult the user manual.

• c) Call technical support.

• d) Try different ports until it works.

What is the correct way to use the present perfect to say that the screen has gone blank?

• • a) The screen’s gone blank.

• • b) The screen gone blank.

• • c) The screen has go blank.

• • d) The screen is gone blank.

What is the first step to take before starting any hardware repair?

• a) Turn on the computer.

• b) Disconnect the computer from the power supply.

• c) Install the necessary software.

• d) Clean the computer

Which tool is essential to prevent static electricity damage during hardware repair?

• b) Antistatic wrist strap

• b) Screwdriver.

• c) Multimeter.

• d) Tweezers.

Which of the following tools is essential for handling delicate electronic components without causing damage from static electricity?

• a) Reversible screwdriver

• b) Tweezers

• c) Anti-static strap

• d) Spare parts box

Which of the following tools is primarily used to identify problems in different areas of a computer's hardware, such as memory, keyboard, or hard drive?

• a) Multimeter

• b) System diagnostic card

• c) Diagnostic software

• d) Cable tester

1. Which English verb is translated as “desenchufada” in the vocabulary provided?

• • a) Unplugged

• • b) Checked

• c) Found

What is one of the common problems mentioned during classes?

• a) Problems with software installation

• b) Problems with the default printer

• c) Problems with keyboard configuration

What is one of the main objectives of the customer support section in IT?

• a) Develop advanced programming skills

• b) Develop technical problem-solving and diagnostic skills

• c) Develop graphic design skills

What should be done after choosing one of the Help Desk tickets?

• a) Write a detailed report of the problem

• b) Write a user manual

• c) Write questions for fault diagnosis and possible solutions