Soal Handling Customers

Cashier: "Hello, how can I help you today?"

Customer: "..."

Which response is most appropriate?

• I'm fine, thank you.

• I'd like to return this item.

• Can I get a bag for this?

• I'm just looking around.

Customer: "Excuse me, do you have any more of these?"

Cashier: "..."

What should the cashier say?

• Yes, of course.

• No problem.

• I don't know.

• Sorry, we're out of stock.

Cashier: "Would you like to pay by cash or card?"

Customer: "..."

What could the customer say?

• I'll take it.

• Card, please.

• It's very nice.

• I'll think about it.

Customer: "Here's my card."

Cashier: "..."

What should the cashier say next?

• Thank you.

• You're welcome.

• Please wait.

• Goodbye.

Customer: "I'd like to return this item. It's defective."

Cashier: "..."

What should the cashier do?

• Refuse the return.

• Apologize and offer a replacement or refund.

• Ask the customer to leave.

• Ignore the customer.

Customer: "This is not the color I ordered."

Cashier: "..."

What could the cashier say?

• It's your fault.

• I don't know what to tell you.

• I'm sorry for the inconvenience. Let me check our system.

• You should have been more careful.

Cashier: "Would you like to add a warranty to your purchase?"

Customer: "..."

What could the customer say?

• Yes, please.

• No, thank you.

• What is it?

• All of the above.

Cashier: "We have a special offer on this item today."

Customer: "..."

What might the customer ask?

• How much is it?

• What's the offer?

• Can I get a discount?

• All of the above.

Cashier: "Can I help you find anything?"

Customer: "..."

• Yes, I'm looking for the milk.

• No, thank you.

• I don't know.

• Maybe later.

Customer: "Excuse me, where can I find the coffee beans?"

Cashier: "..."

• Over there, on the right.

• I don't know.

• It's very expensive.

• You can't find it here.