Wave 63 Quiz

What is the first rule before merging account?

• Check points

• Check Transaction

• Check Address

• Check RAT

The agent needs to access other Clubcard accounts within the same parent shell. What is the title of the blast for that process? Kindly type your answer in capital letters.

Who is the Store Manager in Store 0288? Type your answer in capital letters.

True or False: We can use the HHID and Clubcard numbers to locate a transaction in RAT if the customer forgets to enter their phone number at checkout.

• FALSE

• TRUE

What does RAT stand for?

• Remote Assistance Tool

• 
  Remote Assist Tool

• 
  Review Assistant Tool

• 
  Remote Assistant Tool

Please select all the needed filters in RAT before we can locate transaction.

• Category 1

• Store Number

• Device

• Ticket

We will send an outbound email to our customer requesting a picture, in which case we can send the email.

• Parent Case

• Child Case

• Non CC Case

• RAT Case

In which part of the receipt the customer can see the needed information so we can locate the transaction?

• Right below Your Savings

• Below the Total Number of Items Sold

• Above the Address

• Right below Store Number

What is the title of the blast you need to find if the customer is asking for a copy of her in-store transactions for the whole month? Type your answer in capital letters.S

Who is the District Manager for Store 0534?

• Kristan Lewis

• Vishal Mistry

• Lee Orness

• Jordan Wilson