Communication Skills & Business Quiz

What is one of the ways communication can be used according to the unit?

• To create conflict

• To resolve conflict

• To ignore conflict

• To escalate conflict

What does the unit suggest is more important than words in communication?

• The language used

• The consciousness of communication

• The length of the message

• The medium of communication

What is a key characteristic of oral communication mentioned in the text?

• It requires written skills

• It is limited to formal settings

• It involves the spoken word

• It is only used in professional environments

Which example is used in the text to illustrate oral communication?

• A teacher writing on a board

• A girl in China whispering to her friend

• A student reading a book

• A person drawing a picture

What is the main difference between direct and indirect communication?

• Direct communication is always polite.

• Indirect communication clearly expresses the speaker’s intentions.

• Direct communication clearly expresses the speaker’s intentions.

• Indirect communication is always rude.

What might be a reason for using indirect communication out of habit?

• To save time.

• To avoid direct confrontation.

• To be more efficient.

• To confuse the listener.

What might happen if you speak to a boss the same way you speak to friends?

• It will be appreciated.

• It might not be allowed.

• It will improve your relationship.

• It will have no effect.

What might a frown or stepping back indicate in a conversation?

• Interest

• Comfort

• Discomfort

• Agreement

What is a significant part of nonverbal communication that can convey emotions like happiness or anger?

• Facial expressions

• Gestures

• Touch

• Voice pitch

What can eye contact indicate in a conversation?

• Interest

• Disinterest

• Annoyance

• All of the above