Message Handling Quiz

What should you avoid when selecting the call type for inquiries?

• Using specific options

• Using 'other' unless necessary

• Using the first option available

• Using multiple options

What should agents do for RC Logins?

• Ignore the request

• Provide basic navigation and troubleshooting

• Direct to another department

• Request a callback

What is the cost of the air filter delivery service per month?

• $10.99

• $5.99

• $15.99

• $20.99

Who is the administrator for the internet and media service amenity?

• Spectrum

• Onboard

• RCC CallCenter

• Invitation Homes

What is the contact number for ordering additional HD receivers?

• [phone]

• [phone]

• [phone]

• [phone]

How long does it take to process documents sent to [e-mail]?

• 1 business day

• 2 business days

• 3 business days

• 4 business days

What should a resident do if they have questions about their private insurance policy?

• Contact their landlord

• Contact their Insurance Provider for assistance

• Visit the insurance office

• Call the insurance hotline

What is the liability coverage for a dog bite under renters insurance?

• $5,000

• $10,000

• $15,000

• $20,000

What is the email address for resolving previously submitted proof of coverage issues?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

What should a resident do if they need to file an insurance claim under private insurance?

• Contact their landlord

• File through their insurance provider

• Visit the insurance office

• Call the insurance hotline