MIDTERM-QUIZ 2

Always introduce yourself and the company

• TRUE

• FALSE

It is acceptable to chew gum while speaking with customers.

• TRUE

• FALSE

You should speak clearly and directly into the phone.

• TRUE

• FALSE

If you need to ask another employee a question, you should not hold the phone call.

• TRUE

• FALSE

You should aim to answer the phone ideally within 2-3 rings.

• TRUE

• FALSE

Greeting the caller according to your company’s script is not necessary.

• TRUE

• FALSE

Using an appropriate tone of voice and pace when speaking to a customer is important.

• TRUE

• FALSE

Being professional is optional when talking with customers.

• TRUE

• FALSE

Fool the customer by lengthening the process to enjoy your beach outing.

• TRUE

• FALSE

Escalate the phone call right away if you heard your customer gets angry during his first words.

• TRUE

• FALSE