LHE beroepsgericht

How would you greet a guest?

• Hello, how may I help you?

• Hi, what can I do for you?

• Hello, do you need any help?

• Good morrow, do you mayhaps require some assistance?

A guest is looking for an activity or event to go to. What would you recommend?

(50 years old, woman, active lifestyle, wants to relax)

What do you say when a guest has a complaint?

• We deeply apologize for our mistakes.

• We are sorry for any inconvenience this may have caused you.

• Our most sincere apologies. It will not happen again.

• We're very sorry. :(

A guest is not happy with the activities offered by the hotel.

How would you accommodate their needs?

How would you reimburse your guest?

A guest is looking for an activity or event to go to. What would you recommend?

(family of four, young children, 1 child is younger than 3)

Describe this experience as if you are talking to a guest.

Describe this experience as if you are talking to a guest.

A guest is looking for an activity or event to go to. What would you recommend?

(young couple, on their honeymoon, looking for a cozy activity)

Describe this event, as if you are talking to a guest.