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LHE beroepsgericht
Quiz
•
English
•
Professional Development
•
Practice Problem
•
Easy
Nikki Allertz
Used 1+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How would you greet a guest?
Hello, how may I help you?
Hi, what can I do for you?
Hello, do you need any help?
Good morrow, do you mayhaps require some assistance?
2.
WORD CLOUD QUESTION
3 mins • Ungraded
A guest is looking for an activity or event to go to. What would you recommend?
(50 years old, woman, active lifestyle, wants to relax)
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you say when a guest has a complaint?
We deeply apologize for our mistakes.
We are sorry for any inconvenience this may have caused you.
Our most sincere apologies. It will not happen again.
We're very sorry. :(
4.
OPEN ENDED QUESTION
3 mins • 1 pt
A guest is not happy with the activities offered by the hotel.
How would you accommodate their needs?
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
3 mins • 1 pt
How would you reimburse your guest?
Evaluate responses using AI:
OFF
6.
OPEN ENDED QUESTION
3 mins • 1 pt
A guest is looking for an activity or event to go to. What would you recommend?
(family of four, young children, 1 child is younger than 3)
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
3 mins • 1 pt
Describe this experience as if you are talking to a guest.
Evaluate responses using AI:
OFF
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