LHE beroepsgericht

LHE beroepsgericht

Professional Development

10 Qs

quiz-placeholder

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LHE beroepsgericht

LHE beroepsgericht

Assessment

Quiz

English

Professional Development

Easy

Created by

Nikki Allertz

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How would you greet a guest?

Hello, how may I help you?

Hi, what can I do for you?

Hello, do you need any help?

Good morrow, do you mayhaps require some assistance?

2.

WORD CLOUD QUESTION

3 mins • Ungraded

A guest is looking for an activity or event to go to. What would you recommend?

(50 years old, woman, active lifestyle, wants to relax)

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do you say when a guest has a complaint?

We deeply apologize for our mistakes.

We are sorry for any inconvenience this may have caused you.

Our most sincere apologies. It will not happen again.

We're very sorry. :(

4.

OPEN ENDED QUESTION

3 mins • 1 pt

A guest is not happy with the activities offered by the hotel.

How would you accommodate their needs?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

How would you reimburse your guest?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

A guest is looking for an activity or event to go to. What would you recommend?

(family of four, young children, 1 child is younger than 3)

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • 1 pt

Media Image

Describe this experience as if you are talking to a guest.

Evaluate responses using AI:

OFF

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