What is the first step in effective communication?

• Expressing ideas appropriately

• Decoding the message

• Providing feedback

• Understanding the audience

Which element of the communication process is responsible for interpreting the message?

• Sender

• Receiver

• Decoding

• Encoding

What type of communication is characterized by the use of established professional rules?

• Informal communication

• Nonverbal communication

• Formal communication

• Interpersonal communication

Which of the following is NOT a sensory channel in communication?

• Visual

• Cognitive

• Auditory

• Kinesthetic

What is the primary goal of organizational communication in healthcare?

• To foster personal relationships

• To convey the same message across the system

• To provide informal updates

• To manage conflicts

Which stage of active listening involves engaging in the conversation?

• Attending

• Remembering

• Receiving

• Understanding

What is a key characteristic of nonverbal communication?

• It is always conscious

• It includes written messages

• It can indicate emotional states

• It is less important than verbal communication

Which type of communication occurs between staff at the same level?

• Diagonal communication

• Lateral communication

• Upward communication

• Downward communication

What is the purpose of feedback in the communication process?

• To document the conversation

• To encode the message

• To clarify the message sent

• To initiate the message

Which of the following is an example of informal communication?

• Conducting a formal meeting

• Providing discharge instructions

• Discussing personal matters with a patient

• Documenting patient care