QTM L5

What is the primary focus of staffing in the tourism industry?

• Reducing the number of employees

• Focusing solely on employee benefits

• Prioritizing staffing for operations

• Hiring the cheapest employees

What is the first step in staffing tourism and hospitality businesses?

• Recruit a pool of candidates

• Make the new hire feel welcome

• Study the job

• Select the best candidate

Which type of candidates are referred to as 'internal candidates'?

• Candidates from other companies

• Candidates from different industries

• Candidates with no experience

• Candidates working within the same organization

What is the purpose of conducting a job analysis?

• To identify job specifications and required competencies

• To analyze the organization's financial status

• To determine employee salaries

• To evaluate employee performance

What characteristic is essential for service personnel in the tourism industry?

• Ability to work alone

• Experience in management

• Enthusiasm

• Technical skills

What does onboarding involve?

• Orienting new employees about their job and organizational culture

• Conducting performance reviews

• Training employees on new software

• Firing underperforming employees

What is the main reason for high turnover in the tourism industry?

• Lack of job opportunities

• High salaries

• Pleasant working conditions

• Unpleasant working conditions and undesirable hours

What type of training is conducted by external organizations?

• External training

• On-the-job training

• DIY training

• Internal training

Which type of training focuses on enhancing existing skills?

• Cross-skilling

• Career progression training

• Upskilling

• Reskilling

What is an intrinsic reward?

• A sense of job satisfaction

• A cash bonus

• A promotion

• A salary increase