Know your processes

Which portal in Stellantis do we need to update / add phone number?

• Employee Directory

• Annuaire-Enterprise Portal

• My Profile

• Reunis

On which portal do you see all the ongoing or completed pilote/crisis?

• DocinfoGroupe

• CTR

• Bulletien

• Reflex

You missed a call from Operations during the night. What you do?

• Leave it.

• Login into VDI and check Bulletin

• Wait for Another call from them

• Open PSASM and check all the incidents

Your shift is over. However, you received a ping on teams to check an urgent issue from Stellantis. What you do?

• Ignore it as your shift is over.

• Ask Client to check with someone else

• Ask Client to send an email and you can check next day.

• Call your lead. Ask him who can check. Once you get the name add that person in chat window to check the issue

Which portal do you roaster oncall on Stellantis?

• Reflex

• PSASM

• Shift Allowance Portal

• MS Teams

You are not on-call for a particular night but all of a sudden you get a call from Operations. What you will do?

• Ignore, as you are not on-call

• Pick up and tell them you are not on-call person

• Pickup the call. Get the information/issue/request. Drop the call. Call your lead and Ask him/her to check with Someone.

Once you have addressed an issue overnight being on-call, what's the first thing you will do?

• Nothing. The issue is resolved

• Raise an ON-DUTY for the work you did

• Go to Sleep

You don't have entire details of the change you will be realizing. Your lead asks you to prepare the change. What will you do?

• Prepare the change as the Lead is insisting

• Leave it

• Ask for More information and raise a flag

• You will check that later on

You accidently deleted a file in production. What will you do?

• Inform to the lead immediately to check the impact

• Hide with everyone and go to sleep

• Use ChatGPT to identify what to do

• Delete more files. You are in a BAD mood !