
TSD-KMLD
Authored by Marga Mukti
Information Technology (IT)
Professional Development
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berdasarkan Framework ITIL V3 Operational Layanan Sistem Informasi yang tidak termasuk dalam domain service operator adalah :
Incident Management
Request Fulfillment
Problem Management
Knowledge Management
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berapa hotline yang dapat dihubungi jika ada permasalahan pada aplikasi FOMOBO?
8800
7700
8000
7000
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Diantara platform meeting berikut ini yang digunakan untuk pelaksanaan Rapat Dewan Gubernur (Main Platform) adalah ?
CMS
Zoom
Webex
Microsoft Teams
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Dibawah ini merupakan tujuan dari proses Service Catalogue Management
Untuk mengelolah gangguan yang terjadi pada layanan TI
Untuk mengelolah perubahan layanan TI
Untuk memungkinkan Penyedia Layanan (Service Provider) dan Customer memahami dengan jelas layanan yang tersedia dan yang diberikan
Untuk memastikan layanan TI berjalan sesuai target yang disepakati
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Service Catalogue Management terdiri dari 2 aspek yaitu
Insiden dan Permintaan Layanan TI
Bisnis dan Teknikal
Asset dan Bisnis
Permintaan dan Bisnis
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berikut merupakan cakupan dari permintaan layanan aplikasi
Pengelolaan anggaran
Pengelolaan aset
Pengelolaan user
Pengelolaan SDM
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Katalog layanan / Service Catalogue TI di Bank Indonesia terdiri dari
Layanan Aplikasi dan Teknologi
Layanan Contact Center dan Layanan Helpdesk
Layanan Komplain dan Pengaduan
Layanan Bisnis dan TI
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