ACOM 5

What is the primary responsibility of the executive housekeeper?

• Oversee the hotel's marketing strategies

• Handle guest complaints directly

• Manage the front office operations

• Ensure overall cleanliness and aesthetics of the hotel

Which of the following is NOT a duty of the Guest Room Supervisor?

• Inspect the hotel's kitchen facilities

• Ensure guestrooms are cleaned and maintained

• Train new housekeeping staff

• Report to the Executive Housekeeper

What does the room status code 'V/R' stand for?

• Vacant/Ready

• Vacant/Reserved

• Vacant/Resting

• Vacant/Restored

Which status code indicates that a room is currently occupied but has not been serviced?

• Occupied/Dirty

• Vacant/Dirty

• Vacant/Clean

• Occupied/Clean

What does 'DND' stand for in hotel housekeeping terminology?

• Do Not Disturb

• Departmental Needs Document

• Daily Nightly Duties

• Daily New Duties

Which of the following is a responsibility of the Linen and Laundry Supervisor?

• Manage the hotel's front desk

• Coordinate with the marketing department

• Provide clean uniforms to hotel staff

• Inspect guest rooms for cleanliness

What is the purpose of the Room Status Report?

• To manage hotel finances

• To track guest complaints

• To schedule staff shifts

• To indicate the present status of rooms

Which term refers to a room that is not available for occupancy due to maintenance?

• Vacant/Dirty

• Out of Order

• Vacant/Clean

• Occupied/Dirty

What does the term 'Turn Down Service' refer to?

• Inspecting the room for damages

• Removing extra beds from rooms

• Preparing the bed for sleeping

• Cleaning the room during the day

Who does the Public Area Supervisor report to?

• Room Attendant

• Executive Housekeeper

• Linen and Laundry Supervisor

• Guest Room Supervisor