XC Tickets Quiz

1. What key feature identifies an Anytime Open Return (SOR) ticket?

• A) The return portion is valid for 28 days

• B) It must be used within 2 days from the start date

• C) It allows multiple uses on the same journey

• D) It is only valid for first-class travel

2. Which of the following is a main restriction of an Off-Peak Ticket?

• A) You can only use it on weekends

• B) You need to reserve a seat in advance

• C) It is subject to time restrictions

• D) It can only be purchased at a station

3. What should you do if a customer’s smart card fails to scan?

• A) Immediately confiscate the card

• B) Allow the customer to travel without further checks

• C) Give the customer the benefit of the doubt

• D) Ask them to purchase a new ticket

4. Which of these statements about split ticketing is true?

• A) Split tickets allow travel on any route, even if the train doesn’t stop at split stations

• B) The train must stop at the stations where the tickets are split

• C) Split ticketing is only valid on long-distance journeys

• D) Customers need a special app to use split tickets

5. When are Advance Tickets valid for travel?

• A) Any time of day, with no restrictions

• B) Only at the specified times and trains, with no flexibility

• C) Flexible within the same day of travel

• D) They are valid for an entire month

6. Which ticket type requires a photo ID to be valid for travel?

• A) Anytime Ticket

• B) Off-Peak Ticket

• C) Season Ticket

• D) Flexi-Season Ticket

7. What should you check on a print-at-home ticket to ensure it is valid?

• A) The color of the paper

• B) The customer’s name and suitable ID

• C) Whether the ticket is folded correctly

• D) If it has been printed within 24 hours of the journey

8. What is the maximum number of days of travel a Flexi-Season Ticket allows within a 28-day period?

• A) 5 days

• B) 8 days

• C) 14 days

• D) 28 days

9. What is the key difference between Off-Peak and Anytime Tickets?

• A) Anytime Tickets are valid only in the mornings

• B) Off-Peak Tickets are cheaper but have time restrictions

• C) Off-Peak Tickets are only available for long-distance journeys

• D) Anytime Tickets require a seat reservation

10. How should you handle an invalid E-Ticket?

• A) Let the passenger complete their journey and inform customer service later

• C) Send the passenger back to the ticket office

• D) Activate the ticket yourself using your device

• B) Require them to purchase a new ticket or complete a Ticket Irregularity Report (TIR)