Quiz on Hotel Services in Russia

What is the purpose of the hotel rules in Russia?

• To help hotels give good service

• To close down bad hotels

• To charge guests more money

• To make hotels look pretty

Who checks if the hotel rules are being followed?

• The hotel owners

• The local shops

• The Federal Agency for Tourism

• The guests

What type of place is a motel?

• A theme park

• A fancy restaurant

• A simple place to stay

• A large shopping mall

What must hotels have to operate legally?

• A business license

• A swimming pool

• A large parking lot

• A famous chef

What should hotels do to keep rooms clean?

• Ignore pest control

• Use old cleaning products

• Wash linens often

• Leave them dirty

What do guests need to show when they check in?

• A hotel brochure

• A passport photo

• An ID

• A credit card

What should hotel workers always be?

• Rude and unhelpful

• Busy and distracted

• Nice and helpful

• Late for work

What must hotels show to guests?

• Only the highest prices

• All prices for rooms and fees

• Secret prices

• Discounts only

How can hotels help the environment?

• By wasting water

• By saving energy

• By throwing trash anywhere

• By using plastic bags

What should hotels do if a guest has a problem?

• Ignore the guest

• Listen to complaints

• Charge the guest extra

• Tell the guest to leave