interactive passage

What is a key component of online communication according to the passage?

• Using both words and actions

• Only using words

• Only using actions

• Ignoring body language

What is an essential component of effective customer engagement according to the passage?

• Appropriate verbal and non-verbal communication

• Offering discounts

• Using technical jargon

• Ignoring non-verbal cues

Which of the following is a non-verbal cue mentioned in the passage?

• Tone of voice

• Eye contact

• Word choice

• Volume of speech

What technique involves understanding and interpreting customer concerns and needs?

• Active listening

• Aggressive selling

• Passive hearing

• Quick response

What is a way to demonstrate attentiveness to a customer's input?

• Summarizing and paraphrasing their concerns

• Offering a discount

• Changing the subject

• Ignoring their feedback

How can organizations show they value customer feedback after interactions?

• Following up with personalized emails or feedback surveys

• Offering free products

• Ignoring the feedback

• Sending generic responses