interactive  passage

interactive passage

Assessment

Passage

Business

9th - 12th Grade

Practice Problem

Easy

Created by

Shakina J

Used 4+ times

FREE Resource

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key component of online communication according to the passage?

Using both words and actions

Only using words

Only using actions

Ignoring body language

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an essential component of effective customer engagement according to the passage?

Appropriate verbal and non-verbal communication

Offering discounts

Using technical jargon

Ignoring non-verbal cues

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a non-verbal cue mentioned in the passage?

Tone of voice

Eye contact

Word choice

Volume of speech

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What technique involves understanding and interpreting customer concerns and needs?

Active listening

Aggressive selling

Passive hearing

Quick response

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a way to demonstrate attentiveness to a customer's input?

Summarizing and paraphrasing their concerns

Offering a discount

Changing the subject

Ignoring their feedback

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can organizations show they value customer feedback after interactions?

Following up with personalized emails or feedback surveys

Offering free products

Ignoring the feedback

Sending generic responses

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