Troubleshooting Pre-Test

What is the first step in the troubleshooting process, according to the four main steps?

• Create a hypothesis.
• Test your theory.
• Identify the problem.
• Create a solution.

Which of the following are steps to troubleshoot? (Choose all that apply)

• Document the solution.
• Research.
• Identify the problem
• Call Batman
• Ask for help.

What is the second step in the troubleshooting process, according to the four main steps?

• Create a solution.
• Test your theory.
• Document your solution.
• Do some research.

What is the third step in the troubleshooting process, according to the four main steps?

• Try to fix the problem.
• Document the solution.
• Test your theory.
• Do some research.

Jose just opened his chromebook and the screen is not working. Which of the following is the FIRST step he should take to troubleshoot the problem?

• Understand the the screen is the problem.
• Call tech support.
• Turn the chromebook on and off.
• Restart the chromebook.

April dropped her phone in the pool over the summer break. She learned that putting her phone in rice could help absorb the moisture out of the phone. Which troubleshooting step helped April draw this conclusion?

• Trying to fix the problem.
• Documenting the solution.
• Creating a theory.
• Doing research.

Amber just bought a new pair of bluetooth headphones and she is not able to connect them to her computer. She knows the headphones are not connecting. She looked up some information online and discovered the headphones sometimes have trouble connecting if the battery is low. What should be Amber's next step in the troubleshooting process?

• Document the solution by messaging her friends and telling them what she learned.
• Try to fix the problem by charging her headphones.
• Identify the problem by realising the headphones are not connecting.
• Do some research and read about the headphone brand.

Which of the following could be considered doing research to troubleshoot? (Choose all that apply)

• Asking your client questions to get more information about the problem.
• Taking a picture once you solved the problem.
• Going online to find out if other people have experienced this problem.
• Talking to a friend to see if they have experienced this problem before.
• Staring at the device with the problem.

Which of the following could be considered a way to document your solution? (Choose all that apply)

• Taking a picture.
• Recording a video.
• Recording a voice note.
• Writing down what happened after you tried to fix the problem.

List the 4 troubleshooting step in order.