Knowledge Management Quiz

What is one of the main reasons US firms adopt Knowledge Management (KM)?

• Decreasing product quality

• Increasing employee workload

• Enhancing customers’ satisfaction

• Reducing employee turnover

Which dimension of KM impact focuses on employee adaptability?

• Organizational Performance

• Products

• Processes

• People

What is a key benefit of KM on organizational processes?

• Increased employee dissatisfaction

• Decreased innovation

• Improved efficiency

• Higher operational costs

Which of the following is a method for assessing KM?

• Qualitative and Quantitative Assessments

• Employee Satisfaction Surveys

• Customer Feedback Forms

• Market Share Analysis

What does the term 'externalization' refer to in KM?

• Sharing knowledge through social media

• Documenting lessons learned from projects

• Internal training sessions

• Employee performance reviews

Which company is mentioned as having a successful KM process that saved significant costs?

• Tesla Inc.

• Ford Motor Company

• General Motors

• Toyota

What is the role of a Chief Knowledge Officer (CKO)?

• Overseeing financial operations

• Balancing social and technical aspects of KM

• Managing human resources

• Leading marketing strategies

What is one of the direct impacts of KM on organizational performance?

• Creation of innovative products

• Higher operational costs

• Increased employee turnover

• Decreased customer loyalty

Which of the following is a barrier to KM and IT dissemination?

• Effective communication

• Leadership support

• Knowledge hoarding

• Employee training

What does the Balanced Scorecard method evaluate?

• Only financial performance

• Customer satisfaction only

• A balance of various perspectives

• Employee engagement only