Unit 5: Customer Service Careers Study Guide

What is one advantage of internships?

• They pay high salaries.

• They guarantee a permanent job.

• They allow you to learn and implement key skills.

• They are easy to find and apply for.

Which of the following is a tip for arranging an internship?

• Avoid making any connections.

• Volunteer for a non-profit to gain diverse experience.

• Choose a company that offers the highest salary.

• Focus only on technical skills.

What is one way to stand out in a job application?

• Submit multiple applications to the same company.

• Connect directly with decision makers.

• Apply only to large companies.

• Use generic resumes for all applications.

What should you do when researching potential companies for employment?

• Focus only on companies with job openings.

• Avoid learning about the company history.

• Investigate the company’s history and key contacts.

• Only consider companies within your city.

Why might employers be apprehensive about the hiring process?

• They are unsure of the applicant's salary demands.

• They are worried about the applicant's educational background.

• They are inviting a stranger into their organization.

• They find the hiring process too easy.

What is a recommended approach when you do not find any job openings at a desired company?

• Wait until a position becomes available.

• Build a relationship with a key contact.

• Ignore that company and move on.

• Send a generic resume to the company.

What is a benefit of volunteering for a non-profit as an intern?

• It guarantees a high salary.

• There is less pressure to generate revenues.

• They offer the same experience as for-profit companies.

• Non-profits do not require any specific skills.

How can you make your internship more valuable on your resume?

• List all tasks as "intern duties."

• Negotiate a good title like "customer service program coordinator."

• Only include the name of the company.

• Ignore the title and focus on the salary.

What should you do to understand the types of customer service positions available?

• Visit job boards like Career Builder and Indeed.

• Apply to as many positions as possible without reading descriptions.

• Focus solely on local newspaper advertisements.

• Only consider positions that require no experience.

Which of the following is NOT a suggested strategy for making a connection in a company?

• Researching the contact's educational background.

• Expressing interest in their work.

• Asking for immediate job offers.

• Requesting advice on career development.