CHAPTER 1: SYSTEM ANALYSIS AND DESIGN

A group of interrelated components that function together to achieve a desired result.

• System

• Design

• Information Technology

• Analysis

Arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support an organization

• Information System

• Design

• Information Technology

• Analysis

A contemporary term that describes the combination of computer technology (hardware and software) with telecommunications technology (data, image, and voice networks).

• Information System

• Design

• Information Technology

• Analysis

Captures and processes data about business transactions.

• Transaction Processing System (TPS)

• Manage Information System (MIS)

• Decision Support System

• Expert System

Provides for management-oriented reporting based on transaction processing and operations of the organization.

• Transaction Processing System (TPS)

• Manage Information System (MIS)

• Decision Support System

• Expert System

Helps to identify decision-making opportunities or provides information to help make decisions.

• Transaction Processing System (TPS)

• Manage Information System (MIS)

• Decision Support System

• Expert System

Captures the expertise of workers and then simulates that expertise to the benefit of non-expert

• Communications and Collaboration System

• Manage Information System (MIS)

• Office Automation System

• Expert System

Enables more effective communications between workers, partners, customers, and suppliers to enhance their ability to collaborate

• Communications and Collaboration System

• Manage Information System (MIS)

• Office Automation System

• Expert System

Supports the wide range of business office activities that provide for improved work flow between workers.

• Communications and Collaboration System

• Manage Information System (MIS)

• Office Automation System

• Expert System

Any person who has an interest in an existing or proposed information system.

• Stakeholder

• Information Workers

• Knowledge Workers

• Information System