FBPO PART 1

• -Every time we buy something from somebody rather than producing it ourselves, we have essentially 'outsourced' the production of that good or service.

  - Contracting of a service provider for the delivery of a process or service

• Outsourcing

• IT Services

• Multisourcing

• Crowdsourcing

Automobile components– Cruise-ship rooms Airplane avionics– Desktop build and configuration

• Part-based Activities

• Outsourcing

• Information Technology Outsourcing

• Facilities Management Outsourcing

The practice of transferring IT-related tasks or services to external service providers. This can include a wide range of functions such as network management, software development, technical support, and cybersecurity. Companies often outsource these services to reduce costs, access specialized expertise, and focus on their core business activities.

• Information Technology Outsourcing (ITO)

• IT Services

• Business Process Outsourcing (BPO)

• Crowdsourcing

When companies contract external service providers to handle specific business operations

• Business Process Outsourcing (BPO)

• Crowdsourcing

• Multisourcing

• Knowledge Process Outsourcing (KPO)

When companies hire external firms to handle HR tasks such as payroll, recruitment, training, benefits administration, and compliance. This allows businesses to focus more on their core activities while benefiting from the expertise and efficiency of specialized HR providers

• Human Resources Outsourcing (HRO)

• Facilities Management Outsourcing

• Crowdsourcing

• Information Technology Outsourcing (ITO)

Involves hiring external service providers to manage and maintain a company's physical assets and infrastructure. This can include services such as cleaning, maintenance, security, landscaping, operations.

• Facilities Management Outsourcing

• Knowledge Process Outsourcing (KPO)

• HumanResources Outsourcing (HRO)

• Business Process Outsourcing (BPO)

When companies hire external providers to manage their logistics and supply chain functions. This includes activities like transportation, warehousing, management, distribution. order inventory fulfillment, and

• Logistics and Supply Chain Outsourcing

• Information Technology Outsourcing (ITO

• Knowledge Process Outsourcing (KPO)

• Human Resources Outsourcing (HRO)

Small banks outsourcing check processing to larger banks, riding on ATM base of multi-bank network Small vendors using Amazon.com as data center, marketing, and payment processing platform Banks using common/multi-bank core banking services of large technology providers

• Routine activities or activities that can be automated at larger centers

• Part-based Activities:

• Core Activity

• Service to be rendered or provided as documented in the Scope of Work (SOW)

Application development Application maintenance and management– Production/ Data-Center Operations Production technical/systems support– Helpdesk– Software as a Service (SaaS): shared application software Cloud services: shared data storage facilities, database management

• IT Services

• Multisourcing

• Crowdsourcing

• Onshoring

Multiple vendors for client's outsourced project. Example: − GM's Brazilian e-commerce site. Vendors: Oracle, AT &T, Microsoft, Cisco, EDS (now HP Enterprise Services), IBM − GM's 2007/$7.5B IT outsourcing contract with EDS (now HP Enterprise Services), IBM, Capgemini, and Wipro Ltd.

• Multisourcing

• Crowdsourcing

• Business Process Outsourcing (BPO)

• Onshoring