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Quality Management Quiz

Authored by Camille Dela Torre

Education

University

Used 3+ times

Quality Management Quiz
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50 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Who developed the PDSA cycle for learning and improvement?

Walter A. Shewhart, PhD

Ronald Fisher

Armand V. Feigenbaum

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

He argued that “doing it right the first time” is less expensive than the costs of detecting and correcting nonconformities.

Walter A. Shewhart, PhD

Philip Crosby

Joseph M. Juran, PhD

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

He said that “Quality begins by identifying the customer’s requirements and ends with a product or service in the hands of a satisfied customer”.

Walter A. Shewhart, PhD

Philip Crosby

Armand V. Feigenbaum

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

This is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future.

PDSA

Business strategy

TQM

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the emphasis of TQM in terms of culture?

Detection

Prevention

Resistance

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is a key tool for process control in TQM?

Benchmarking

Control charts

Fishbone diagram

Quality circles

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the primary goal of continuous improvement?

Increase sales

Exceed customer expectations

Focus on employee satisfaction

Achieve ISO certification

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