Rights and responsibilities of consumers

There are many (a)   that protect consumers from unfair treatment.

When you buy a product or service it comes with an automatic guarantee that it will work to a reasonable level, or as you would expect it to.

(a)  

What does a consumer guarantee mean for the consumer?

• the product has many hidden costs associated with their

  use or purchase

• the products you buy must be safe

• the products you buy must be of reasonable quality

• the product must do all of the things that a reasonable person

  would expect them to

Which of these is not a consumer guarantee for any services provided?

• services achieve the results that the consumer and the business had agreed to

• services be delivered within a reasonable time if there is no

  agreed end date.

• services will not be delivered within a reasonable time if there is no

  agreed end date.

• services must be provided with acceptable care and skill, taking

  all necessary steps to avoid loss or damage

When do consumer guarantees apply?

• when you misused a product in any way that caused the

  problem

• when a product is faulty

• when you got what you asked for but simply changed your

  mind, found it cheaper somewhere else, decided

  you did not like the purchase or had no use for it

• when you lost the product

When you knew of, or were made aware of, the faults before you bought the product.

• consumer guarantee applies

• consumer guarantee does not apply

When the product has spare parts and repair facilities available for a reasonable time after purchase (unless you were told otherwise).

• consumer guarantee applies

• consumer guarantee does not apply

Consumer also have (a)   .

Consumers must read the description and specifications of a product or service carefully.

• legal responsibility

• social responsibility

Consumers must ask questions about the product or service.

• legal responsibility

• social responsibility