Conflict Management Quiz

What is a conflict?

• A static situation with no evolution

• A process generated by a divergence of interests

• An agreement between parties

• A method of negotiation

Which type of conflict involves differences of opinion about task distribution?

• Relationship conflict

• Behavioral conflict

• Task conflict

• Process conflict

What is the role of mediation in conflict resolution?

• To provide expert knowledge

• To facilitate communication between disputants

• To avoid any discussion

• To make a binding decision

Which of the following is NOT a type of power in conflict?

• Coercive power

• Legitimate power

• Emotional power

• Expertise power

What is the first step in resolving a conflict?

• Finding a solution

• Ignoring the conflict

• Analyzing the situation

• Choosing a resolution style

Which conflict resolution style focuses on individual goals?

• Distributive negotiation

• Conflict coaching

• Integrative negotiation

• Mediation

What is a mixed-motive conflict?

• A conflict with no motives

• A situation where parties cooperate and compete

• A disagreement about procedures

• A conflict based solely on personal values

When should a manager intervene in a conflict?

• When the conflict is minor

• If it affects employee performance

• When employees are friends

• If the conflict is about personal issues

What is the impact of healthy conflict resolution on team relationships?

• It weakens trust

• It creates more conflicts

• It fosters stronger bonds

• It leads to misunderstandings

Which of the following is a benefit of conflict in a team?

• It reduces creativity

• It causes division

• It promotes open communication

• It leads to stagnation