Understanding Complaint Letters

What is the primary purpose of a complaint letter?

• To express gratitude

• To offer suggestions

• To manifest dissatisfaction

• To request information

Which of the following is NOT a standard element of a complaint letter?

• Concise and argumentative language

• Recipient and sender

• Title and subtitle

• Local and date

In which situation would a complaint letter be most appropriate?

• Reporting a delay in service

• Inviting someone to a party

• Requesting a meeting with a colleague

• Thanking a friend for a gift

What should be included in the identification of the recipient?

• Recipient's favorite color

• Recipient's family details

• Recipient's name and position

• Recipient's hobbies

Where can the date and location be placed in a complaint letter?

• At the top, bottom, or with the signature

• Only at the bottom of the page

• Only at the top of the page

• Only in the middle of the page

What is the purpose of the 'vocative' in a complaint letter?

• To address the recipient

• To list the attachments

• To summarize the complaint

• To introduce the sender

What is the main function of the body of the text in a complaint letter?

• To list the sender's achievements

• To describe the recipient's duties

• To express the problem and arguments

• To provide a detailed biography

Why is it important to use clear and concise language in a complaint letter?

• To make the letter longer

• To impress with vocabulary

• To ensure the message is understood

• To confuse the recipient

What can be included to support the arguments in a complaint letter?

• Personal anecdotes

• Unrelated stories

• Attachments and evidence

• Jokes and humor

What is the final part of a complaint letter?

• Vocative

• Signature

• Body of the text

• Introduction