Understanding Australian Consumer Rights

What is the main purpose of consumer rights in Australia?

• To protect businesses from consumers

• To ensure consumers are treated fairly and can make informed choices

• To increase the prices of goods and services

• To promote international trade

Which of the following is a consumer guarantee under Australian law?

• Products must be the cheapest available

• Products must be safe, durable, and free from defects

• Products must be imported

• Products must be on sale

If a product is faulty, what is a consumer entitled to under Australian consumer law?

• A refund, repair, or replacement

• A discount on their next purchase

• A free gift

• A letter of apology

What is the policy on refunds and exchanges for change of mind in Australia?

• Always required by law

• Not required by law, but some stores may offer it

• Only required for online purchases

• Required for all purchases over $100

Which law primarily protects consumer rights in Australia?

• The Australian Consumer Law (ACL)

• The Trade Practices Act

• The Fair Work Act

• The Privacy Act

What should a consumer do if they receive a faulty product?

• Ignore it and buy a new one

• Contact the seller to request a remedy

• Complain to their friends

• Throw it away

What rights do consumers have when shopping online in Australia?

• No rights, as online shopping is not covered by consumer law

• The same rights as when shopping in-store

• Only rights if the website is Australian

• Only rights if they pay with a credit card

Which of the following is NOT a consumer guarantee?

• Products must match the description given

• Products must be the most popular brand

• Products must be fit for the purpose specified

• Products must have spare parts available

If a product does not meet a consumer guarantee, what can a consumer NOT do?

• Request a refund

• Request a repair

• Request a replacement

• Demand a free upgrade

What is the cooling-off period for unsolicited consumer agreements in Australia?

• 1 day

• 10 business days

• 30 days

• 60 days