Unit 10: LO3 Conflict Management in Healthcare

A nurse notices that a team member often makes decisions without consulting others, leading to resentment among the staff. This behavior is primarily an example of which type of conflict?

• Personal conflict

• Relational conflict

• Instrumental conflict

• Conflict of interest

During a team meeting, one team member dominates the discussion, not allowing others to share their views. This situation is an example of which type of conformity?

• Normative conformity

• Informational conformity

• Descriptive conformity

• Obedience

In a stressful situation, a healthcare worker tends to ignore problems and hope they resolve themselves. This approach is best described as:

• Accommodating

• Compromising

• Avoiding

• Collaborating

When faced with a conflict, a manager encourages team members to express their feelings and actively listens to their concerns. This approach is an example of:

• Emotional intelligence

• Competing

• Compromising

• Reassuring colleagues

According to Fisher and Ury’s Interest-Based Relational (IBR) approach, which of the following strategies should be used to avoid conflict?

• Compromise

• Collaboration

• Separation of people from problems

• Competition

Which research study demonstrated the extent to which individuals conform to authority figures, even when asked to perform actions conflicting with their personal beliefs?

• Tajfel’s study

• Asch’s experiment

• Milgram’s experiment

• Bandura’s Bobo doll experiment

If a healthcare professional understands a colleague's challenging family background and offers support, they are demonstrating which of the following skills?

• Emotional intelligence

• Competing

• Avoiding

• Normative conformity

What is a potential benefit of effectively resolving conflicts in a healthcare setting?

• Increased personal dislike among staff

• Decreased efficiency

• Improved self-knowledge

• Breakdown in communication

In a situation where two departments are competing for the same resources, which style of conflict management might best resolve the situation?

• Avoiding

• Collaborating

• Compromising

• Accommodating

A healthcare worker experiences physical and psychological stress due to ongoing conflicts in the workplace. This is an example of how conflict can impact:

• Team cohesion

• Personal well-being

• Service efficiency

• Communication clarity