Building Rapport

Building Rapport

Professional Development

27 Qs

quiz-placeholder

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Building Rapport

Building Rapport

Assessment

Quiz

Business

Professional Development

Practice Problem

Hard

Created by

Kirsty Lindop

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27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the definition of rapport?

A harmonious relationship

A type of report

A disagreement

A formal meeting

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some ways to treat your customers as valued members of your professional circle?

Offer personalised services

Ignore their feedback

Provide generic solutions

Delay responses to their inquiries

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to be yourself and have a positive attitude when building rapport?

It helps in creating genuine connections.

It makes you appear more professional.

It allows you to control the conversation.

It ensures you are always right.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Being adaptable can help in building rapport with others by:

Allowing you to adjust to different personalities and situations

Making you more rigid in your approach

Reducing your ability to communicate effectively

Limiting your understanding of others

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Being warm and friendly is important in building rapport because:

It helps to create a positive and welcoming environment.

It ensures that all interactions are strictly professional.

It allows for more efficient task completion.

It reduces the need for communication.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Showing interest helps in building rapport by:

Demonstrating empathy and understanding

Creating a barrier in communication

Focusing solely on personal achievements

Ignoring the other person's perspective

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Giving genuine compliments is effective in building rapport because:

It boosts the recipient's self-esteem.

It creates a sense of obligation.

It distracts from the main topic.

It is a form of manipulation.

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