https://www.youtube.com/watch?v=5yPb0CPuiWo

What is the narrator's favorite time of year?

• Winter

• Autumn

• Spring

• Summer

Which holiday does the narrator prefer over Christmas?

• Halloween

• Valentine's Day

• Thanksgiving

• New Year's Eve

What special drink is mentioned that is sold in October?

• pumpkin spice latte

• hot chocolate

• apple cider

• gingerbread latte

How does the narrator feel about the extra workload during Halloween?

• The narrator enjoys the extra workload during Halloween.

• The narrator feels indifferent about the extra workload during Halloween.

• The narrator feels overwhelmed by the extra workload during Halloween.

• The narrator is excited about the extra workload during Halloween.

What did the manager install to help the narrator with customer awareness?

• a sales tracking tool

• a marketing strategy

• a customer feedback form

• a customer awareness system

What type of camera was installed in the lobby?

• digital camera

• film camera

• action camera

• security camera

What was the manager's response to the narrator's concerns about handling customers?

• The manager encouraged the narrator to handle customers with confidence.

• The manager told the narrator to ignore customer complaints.

• The manager advised the narrator to be more aggressive with customers.

• The manager suggested avoiding customer interactions altogether.

How does the narrator describe the customers during Halloween?

• The customers are excited and enthusiastic, often in costumes.

• The customers are quiet and reserved.

• The customers are angry and frustrated.

• The customers are indifferent and uninterested.

What does the narrator think about their manager's absence?

• The narrator believes the manager's absence is beneficial.

• The narrator thinks the manager's absence is necessary for productivity.

• The narrator thinks the manager's absence is detrimental.

• The narrator feels indifferent about the manager's absence.

What is the significance of the bell installed at the door?

• The bell is a decorative item for the entrance.

• The bell serves as a timer for the opening hours.

• The bell is used to scare away intruders.

• The bell signifies a notification system for visitors at the door.