English for Room Division Operation Part 1

Which job does NOT belong to Room Division?

• bellman

• receptionist

• bar person

• housekeeper

What is one of a bellman's responsibilities?

• answering a phone call

• handling guests' luggage

• handling check-in

• cleaning guests' rooms

What is one example of a laundry attendant's skills?

• able to promote a product

• good at communicating with guests

• able to lift heavy luggage

• have knowledge of cloth materials

What is the correct answer to these question?

"What do you do?"

• I like doing yoga.

• I am taking the guest's order.

• I am a telephone operator.

• I go to the hotel every day.

These pieces of information usually appear in a hotel job vacancy announcement EXCEPT ...

• a hotel's long profile

• qualifications

• opened positions

• contact number/email

Below is the definition of a health-spa hotel:

• A hotel with parking facilities and other services for motorists

• A hotel offering medical treatment, physical exercise and

  other recreational facilities

• A hotel which is normally situated at a tourist resort e.g. by the sea or in the

  mountains

• A hotel meeting and exhibition facilities, audio-visual

  equipment and banqquet rooms for large and small groups

What is the most recommended hotel for people who want to spend a week’s holiday at the seaside?

• A resort hotel

• An airport hotel

• A commercial hotel

• A holiday village

Below is the definition of a twin room:

• A room occupied by one person

• A room with one large bed for two person

• A large room with a partition separating the bedroom

  furnishings from the sitting area

• A room with two single beds for two person

When someone request a fullboard stay, it means...

• He or she will get a breakfast, a lunch, a dinner, and a room.

• He or she will get breakfast, dinner, and a room.

• He or she will get breakfast and lunch or dinner

  and room.

• He or she will get a continental breakfast and a room.

What is the best answer to this question.

"Are there any other special services?"

• Special services are not free of charge.

• Our staffs are ready to give the best special services.

• The special package tour is only oferred to loyal guests.

• Yes, our hotel provides cross-country skiing and a car to go sightseeing.