Chapter 6 - Section 4

1)      Lara was less educationally qualified and experienced than her colleagues when she joined Aurora Systems Inc. However, due to her ability to negotiate effectively with clients, convince her team members to work harder, and understand their needs, she is a senior-level manager today. Which of the following skills can be most attributed to Lara's success in this scenario?

• A)      technical skills
• B)      cognitive skills
• C)      human relations skills
• D)      critical thinking skills
• E)      psychomotor skills

1)      Marah is a manager at a law firm. Part of her role is conducting performance reviews for the paralegals in the office. By doing so, she is fulfilling the managerial role of a

• A)      disseminator.
• B)      negotiator.
• C)      resource allocator.
• D)      leader.
• E)      figurehead.

1)      Carl is a manager of a large car dealership. He often meets with consumer groups to discuss the safety features of the company's cars. When he does this, he is acting as a

• A)      negotiator.
• B)      monitor.
• C)      resource allocator.
• D)      liaison.
• E)      spokesperson.

1)      _____ refer to the ability of an individual to think in abstract terms and to see how parts fit together to form the whole.

• A)      Technical skills
• B)      Perceptual skills
• C)      Conceptual skills
• D)      Social skills
• E)      Human relations skills

1)      Jasper is a first-line manager at a heating and HVAC company. Although he no longer goes out to customers' homes and does their repairs, since he worked in the field for over 20 years, he is able to train employees, answer questions, provide guidance, and solve problems. These abilities most closely describe his

• A)      technical expertise.
• B)      human relations skills.
• C)      leadership.
• D)      analytical skills.
• E)      conceptual skills.

1)      Landon is interviewing for a position at a law firm. In the interview, he is asked: "How would you resolve the issue of successfully arguing a case in which you disagree with our client's position?" Answering this question requires Landon to use

• A)      technical skills.
• B)      analytical skills.
• C)      cognitive skills.
• D)      social skills.
• E)      human relations skills.

1)      EduTech is a publisher that provides high quality digital educational products to instructors and students. When new employees are hired, they must attend extensive trainings and demos of the company's products to learn about their functionality and the customers' experience with the products. Annually, the company sends all its employees and managers on a retreat to take mandatory classes on customer relations and office leadership that address skills related to listening, consistent communication, and handling change without compromising values. This scenario is most closely related to developing

• A)      leadership skills.
• B)      analytical skills.
• C)      technical expertise.
• D)      conceptual skills.
• E)      human relations skills.

1)      Which of the following is a feature of democratic leadership?

• A)      encouraging employees to discuss concerns and provide inputs
• B)      using economic rewards as sole means to motivate employees
• C)      allowing employees complete autonomy to work on their own
• D)      monitoring employee actions very closely and in great detail
• E)      making decisions and telling employees what must be done and in what manner

1)      The _____ style of leadership can be a powerful motivator because it demonstrates a great deal of trust and confidence in an employee and allows employees to meet their work demands with little or no interference.

• A)      free-rein
• B)      autocratic
• C)      authoritarian
• D)      repressive
• E)      totalitarian

1)      Carlos is a manager at a men's clothing store. He is very particular about how things are done, right down to how the shirts are folded and the positioning of the mannequins. He uses his authority and economic rewards to get his employees to comply with his directions. What type of manager is Carlos?

• A)      authentic
• B)      democratic
• C)      free-rein
• D)      autocratic
• E)      participative