Part 3 - Salesforce AI Associate

During a conversation with a customer considering AI implementation in Salesforce, what should be the consultant's top priority when discussing the ethical aspects of data management?

• Privacy, bias, compliance, and security

• Visualization, data storage, and retrieval

• Network, software, and hardware

What is the term for bias that imposes the values of a system onto others?

• Automation

• Societal

• Association

What could be a origin of bias in the training data used for AI models?

• The data is gathered directly from source systems in real-time

• The data is gathered from a wide variety of sources and people

• The data primarily comes from a specific demographic or source

What is the significance of data protection measures in AI usage?

• Safeguards privacy and compliance

• Expands the range of data collected

• Enhances the quality of data

Why is the explainability of trusted AI systems important?

• Clarifies how AI models reach decisions

• Adds complexity to AI models

• Boosts the security and precision of AI models

What action leads to bias in the training data for AI algorithms?

• Utilizing a sizable dataset that requires significant computational resources

• Utilizing a dataset that includes a variety of perspectives and populations

• Employing a dataset that lacks representation from various perspectives and populations

Why is it vital to address privacy issues when handling AI and CRM data?

• Guarantees adherence to laws and regulations

• Does not impact the quantity of data collected

• Validates data accessibility for all users

What represents a significant obstacle in human-AI cooperation in decision-making?

• Facilitates more knowledgeable and impartial decision-making

• Diminishes the necessity for human participation in decision-making procedures

• Encourages dependence on AI, possibly reducing critical thinking and supervision

Can you provide an instance of successful cooperation between humans and AI systems?

• Humans and AI collaborate to make well-informed decisions

• Humans assign routine tasks to AI

• Humans rely on AI for decision-making

What is a method for reducing bias and promoting fairness in AI applications?

• Continuously auditing and monitoring the data used in AI applications

• Employing data that has a larger representation of minority groups compared to majority groups

• Including data features in the AI application to benefit a population