Part 7 - Salesforce AI Associate

A developer is tasked with selecting a suitable dataset for training an AI model in Salesforce to accurately predict current customer behavior. What is a crucial factor that the developer should consider during selection?

• Size of dataset

• Number of variables in the dataset

• Age of dataset

What is an implication of user consent in regard to AI data privacy?

• AI ensures complete data privacy by automatically obtaining user consent.

• AI operates independently of user privacy and consent.

• AI infringes on privacy when user consent is not obtained.

Cloud Kicks learns of complaints from customers who are receiving too many sales calls and emails. Which data quality dimension should be assessed to reduce these communication inefficiencies?

• Usage

• Duplication

• Consent

Cloud Kicks wants to ensure that multiple records for the same customer are removed from Salesforce. Which feature should be used to accomplish this?

• Duplicate management

• Trigger deletion of old records

• Standardized field names

Cloud Kicks wants to develop a solution to predict customers' product interests based on historical data. The company found that employees from one region use a text field to capture the product category, while employees from other locations use a picklist. Which data quality dimension is affected in this scenario?

• Completeness

• Consistency

• Accuracy

What is a key benefit of effective interaction between humans and AI systems?

• Leads to more informed and balanced decision-making

• Reduces the need for human involvement

• Alerts humans to the presence of biased data

How does data quality impact the trustworthiness of AI-driven decisions?

• High-quality data improves the reliability and credibility of AI-driven decisions, fostering trust among users.

• The use of both low-quality and high-quality data can improve the accuracy and reliability of AI-driven decisions.

• Low-quality data reduces the risk of overfitting the model, improving the trustworthiness of the predictions.

Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history. Which type of bias is most likely to be encountered in this scenario?

• Societal

• Confirmation

• Survivorship

Which Einstein capability uses emails to create content for Knowledge articles?

• Generate

• Predict

• Discover