Hospitality/Tourism Exam 3

Charice creates a new kind of glue using a new chemical formula that she invented. She wants to make sure that none of her competitors use the formula for their products. To protect the formula, Charice should (a)   it.

• prototype

• copyright

• trademark

• patent

What type of law focuses on protecting natural resources?

• Environmental

• Constitutional

• Cyber

• Securities

Consumers of hospitality products have the right to expect businesses to provide goods and services that

• furnish several amenities.

• meet each individual's standards.

• are safe and clean.

• maintain international requirements.

When Lauren reads an article for class, she highlights the things she wants to remember, underlines important information, and writes down questions she has about the text. She's practicing (a)   reading.

• passive

• speed

• active

• extensive

Jack says to Wendi, “If I understand you correctly, you are saying that you want to change the format of the inventory report so it will be easier for the managers to analyze.” What communication technique is Jack using to clarify Wendi’s suggestion?

• Expressing an opinion

• Paraphrasing

• Passive listening

• Quoting

Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of

• defending an idea objectively.

• an effective conclusion.

• a transition.

• expressing a cultural barrier.

Gabriele is giving a persuasive presentation on the humane treatment of livestock. Which of the following should she do to conclude her talk in a persuasive way:

• Provide an outline that contains all the information she shared

• Challenge the audience to make informed choices at the grocery store

• Summarize the main arguments and points shared during the talk

• Share all the resources she consulted when preparing her speech

While reading the first draft of her report, Rachel changes some of the words and shortens some of the sentences to improve the clarity and conciseness of the document. What step in the writing process is Rachel performing?

• A. Editing

• B. Researching

• C. Organizing

• D. Formatting

The use of email may put a business at more risk than memos or letters stored as paper records because

• A. email users may make careless spelling errors.

• B. email communications are more difficult to secure.

• C. email users may use slang or make embarrassing remarks.

• D. email communications contain confidential information.

XRT Corporation's human resources manager sends a memo to all employees that describes some general changes that will affect their health insurance next year. This is an example of (a)  

• verbal, upward

• lateral, downward

• mass, upward

• formal, downward