OPENING AND CLOSING STRATEGIES

What is the purpose of using a greeting at the start of a conversation?

• To establish authority

• To show impatience

• To set a positive tone

• To end the conversation

Which strategy is useful for making someone feel comfortable in a new conversation?

• Summarizing key points

• Asking an open-ended question

• Ignoring body language

• Speaking with a formal tone

What is an example of an icebreaker question?

• "Goodbye, everyone!"

• "How long have you been here?"

• "What’s the most interesting thing you learned this week?"

• "I hope you're doing well."

When should you express appreciation during a conversation?

• At the beginning of the conversation

• When clarifying a misunderstanding

• After summarizing key points

• When giving instructions

What is a good strategy for building rapport with someone?

• Asking yes-or-no questions

• Maintaining closed body language

• Ignoring shared experiences

• Establishing common ground

Which of the following is an example of a closing strategy?

• Using an icebreaker

• Stating the purpose of the conversation

• Outlining next steps

• Asking open-ended questions

What should you do to encourage active listening?

• Frequently interrupt the speaker

• Avoid making eye contact

• Engage with what others are saying

• Use a louder tone of voice

When is it appropriate to use transitional markers?

• Only at the beginning of a conversation

• Only when stating the purpose

• Throughout the conversation

• Only at the end of a conversation

Which of the following is NOT an opening strategy?

• Stating your purpose

• Summarizing key points

• Using a friendly greeting

• Asking open-ended questions

Which of these phrases indicates the start of action steps?

• “Does that make sense?”

• “Let’s hear your ideas.”

• “From here, we should…”

• “In other words…”