
Dealing with problems
Quiz
•
English
•
University
•
Practice Problem
•
Hard
Thùy Phương
Used 1+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not mentioned?
Damaged goods
Late delivery
Lost goods
Missing goods
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer contacted the customer service center to resolve the issue
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
First thing to do when a customer complains?
Apologize to the customer
Confirm customer information
Compensate
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers do not need to provide anything when there is a problem with damaged goods?
Order number
Purchase date
Proof image
Price
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The solution when goods are damaged is to replace and refund
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Resolve all customer issues without checking information
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Problem solving steps: apologize to customer -> solve problem -> ask for information, check quickly -> apologize again
True
False
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