Dealing with problems

Dealing with problems

University

8 Qs

quiz-placeholder

Similar activities

Do you have an unusual home habit?

Do you have an unusual home habit?

University

10 Qs

GMU 3rd year units 6

GMU 3rd year units 6

University

11 Qs

How children learn?

How children learn?

University

10 Qs

BÀI TẬP VỀ TÍNH TỪ VÀ TRẠNG TỪ 2

BÀI TẬP VỀ TÍNH TỪ VÀ TRẠNG TỪ 2

KG - University

10 Qs

English Restoration

English Restoration

University

12 Qs

MS Excel - Day 05

MS Excel - Day 05

University

10 Qs

Future Progressive.

Future Progressive.

University

10 Qs

telephoning

telephoning

University

12 Qs

Dealing with problems

Dealing with problems

Assessment

Quiz

English

University

Practice Problem

Hard

Created by

Thùy Phương

Used 1+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not mentioned?

Damaged goods

Late delivery

Lost goods

Missing goods

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The customer contacted the customer service center to resolve the issue

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

First thing to do when a customer complains?

Apologize to the customer

Confirm customer information

Compensate

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers do not need to provide anything when there is a problem with damaged goods?

Order number

Purchase date

Proof image

Price

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The solution when goods are damaged is to replace and refund

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Resolve all customer issues without checking information

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Problem solving steps: apologize to customer -> solve problem -> ask for information, check quickly -> apologize again

True

False

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?