Dealing with problems

Which of the following is not mentioned?

• Damaged goods

• Late delivery

• Lost goods

• Missing goods

The customer contacted the customer service center to resolve the issue

• True

• False

First thing to do when a customer complains?

• Apologize to the customer

• Confirm customer information

• Compensate

Customers do not need to provide anything when there is a problem with damaged goods?

• Order number

• Purchase date

• Proof image

• Price

The solution when goods are damaged is to replace and refund

• True

• False

Resolve all customer issues without checking information

• True

• False

Problem solving steps: apologize to customer -> solve problem -> ask for information, check quickly -> apologize again

• True

• False

How many situations have been mentioned?

• 3

• 2

• 4

• 1